Genesis Thermal Gloves Red

great gloves and customer service fast shipping

I ordered field hockey gloves on 1/3/2025. Tracking told me a label was created on that day as well and it was being mailed by the USPS as Priority mail. My order made it to Kansas City, MO on January 7, 2025. Nothing further from tracking - it is now 1/12/2025. Where is my order? Most disturbing set of
circumstances!

As soon as I submitted the above not so pleasant review-as Savage had asked me to review the gloves I had not even received-I received a very pleasant email and an apology from Gwyn Savage regarding my circumstances. We emailed back and forth a few times and I ended up with another very heartfelt apology and a refund of my purchase money along with wishes for the appearance of said gloves.
As Gwyn mentioned in one of her emails, I should have contacted the company directly if I was having issues/questions about my order. I believe that Savage Field Hockey is an upstanding small business (and I totally support small businesses as much as possible) that did not deserve a "one star"rating. Note to self-a lot of good can come with quiet and clear communication. My thanks to Gwyn and may her company continue to offer "five star" customer service !

great gloves and customer service fast shipping

I ordered field hockey gloves on 1/3/2025. Tracking told me a label was created on that day as well and it was being mailed by the USPS as Priority mail. My order made it to Kansas City, MO on January 7, 2025. Nothing further from tracking - it is now 1/12/2025. Where is my order? Most disturbing set of
circumstances!

As soon as I submitted the above not so pleasant review-as Savage had asked me to review the gloves I had not even received-I received a very pleasant email and an apology from Gwyn Savage regarding my circumstances. We emailed back and forth a few times and I ended up with another very heartfelt apology and a refund of my purchase money along with wishes for the appearance of said gloves.
As Gwyn mentioned in one of her emails, I should have contacted the company directly if I was having issues/questions about my order. I believe that Savage Field Hockey is an upstanding small business (and I totally support small businesses as much as possible) that did not deserve a "one star"rating. Note to self-a lot of good can come with quiet and clear communication. My thanks to Gwyn and may her company continue to offer "five star" customer service !