Returns & Warranty Policy
Mercian Composite Stick Warranty & Returns
Mercian Hockey guarantees your satisfaction and stands behind all of its products when used under normal conditions. Composite field hockey sticks purchased from an authorized Mercian Hockey retailer in the USA or Canada, are covered under warranty for 3 months for general material faults from the date of purchase unless otherwise noted.
PROOF OF PURCHASE IS REQUIRED FOR ALL WARRANTIES AND RETURNS
Sticks are guaranteed against defective production ONLY. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are shaft broken in two pieces or head that has detached. This does not include general wear and tear, grips, end caps and paint chips, scratches and nicks, worn heel or loose material inside composite sticks, rattles or vibrations which are the result of normal use, or any other cosmetic damage that does not affect the play of the product. Mercian also will not replace sticks that have been damaged due to hard front-edge hitting, a skill that is illegal under the rules of Hockey.
Your stick is intended for use on a playing field and for striking field hockey balls ONLY. Your stick is not intended for striking other sticks, benches or goal posts, or for use on unconventional playing surfaces. Damage resulting from such misuse will not be covered under Mercian’s warranty.
Warranty coverage will be determined exclusively by Mercian Hockey USA. Mercian cannot guarantee the warranty of your product until it is inspected, and determined to be under warranty.
Once received, if Mercian agrees that the product is defective, a repaired or replacement product will be shipped via USPS or UPS Ground Delivery up to three business days of receiving the defective item. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Mercian deems the item does not fall under the conditions listed above the product will be returned to you
If you believe your stick is broken and is covered under our warranty we suggest taking a digital photo of your stick along with a short description of what you think may be defective, and we can assess the next step.
Email your image with purchase information to sales@savagefieldhockey.com
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Adidas Shoe returns are accepted on unused, unworn and perfect condition items. All products must be returned in the original packaging undamaged. Returned items must be boxed. No refunds will be given for items returned with no shipping box and labels stuck to the product.
Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@savagefieldhockey.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, please send us an email at Sales@savagefieldhockey.com
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Create a Customer Account to access Self Service Returns here
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account: In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund, minus any return label cost.