Stick Warranty & Returns Policy
Mercian Composite Stick Warranty & Returns
Mercian Hockey guarantees your satisfaction and stands behind all of its products when used under normal conditions. Composite field hockey sticks purchased from an authorized Mercian Hockey retailer in the USA or Canada, are covered under warranty for 3 months for edge hitting and 6 months for general material faults from the date of purchase unless otherwise noted.
PROOF OF PURCHASE IS REQUIRED FOR ALL WARRANTIES AND RETURNS
Sticks are guaranteed against defective production ONLY. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are shaft broken in two pieces or head that has detached. This does not include general wear and tear, grips, end caps and paint chips, scratches and nicks, worn heel or loose material inside composite sticks, rattles or vibrations which are the result of normal use, or any other cosmetic damage that does not affect the play of the product. Mercian also will not replace sticks that have been damaged due to hard front-edge hitting, a skill that is
illegal under the rules of Hockey.
Your stick is intended for use on a playing field and for striking field hockey balls ONLY. Your stick is not intended for striking other sticks, benches or goal posts, or for use on unconventional playing surfaces. Damage resulting from such misuse will not be covered under Mercian’s warranty.
Warranty coverage will be determined exclusively by Mercian Hockey USA. Mercian cannot guarantee the warranty of your product until it is inspected, and determined to be under warranty.
Once received, if Mercian agrees that the product is defective, a repaired or replacement product will be shipped via USPS or FedEx Ground Delivery up to three business days of receiving the defective item. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Mercian deems the item does not fall under the conditions listed above the product will be returned to you
If you believe your stick is broken and is covered under our warranty we suggest taking a digital photo of your stick along with a short description of what you think may be defective, and we can assess the next step.
Email your image with purchase information to firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Use our Returns Portal for a simple way to return or exchange your product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@savagefieldhockey.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@savagefieldhockey.com and send your item to: 5360 College Blvd Overland Park Kansas US 66211.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 5360 College Blvd Overland Park Kansas US 66211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For return authorizations or other questions, please call us at 913-660-7762 or visit our
website at www.mercianfieldhockey.com